Are you searching for a great job with an amazing team? First Farmers & Merchants Bank of Red Wing is looking to hire a full-time Customer Service Representative. If you excel at building strong customer relationships, delivering customer-centric solutions, are detail oriented, and value working as a team, this is the perfect opportunity for you.

Job Summary:

Our Customer Service Representatives provide superior service to bank customers by performing banking transactions, opening new accounts, and expanding customer relationships.

Essential Functions:

• Maintains and balances cash drawer.
• Opens new personal accounts for checking, savings, businesses, etc.
• Identifies customer needs and recommends specific products and/or services.
• Expands customer relationships by making appropriate referrals.
• Performs account research and problem solving as needed.
• Cross-trains in other areas of the financial center, such as ATM, Vault, Savings Bonds, Safe Deposit, Wire Transfers, and other services.
• Upholds customer satisfaction by supporting external and internal customers and answering questions/requests in a timely manner.
• Maintains customer confidence and protects operations by following the Privacy Policy and keeping information confidential.
• Complies with the bank procedures and follows regulatory/operational/security guidelines.

Qualifications:

• High School diploma or GED
• Customer Service experience
• Experience with Microsoft Office programs
• Bank experience preferred, not required

Supervisory Responsibility:

• This position has no supervisory responsibilities.

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods of time.

Job Type: Full-Time

 

Please download and complete the Employment Application and submit it along with a resume and cover letter to lynettesmerud@ffmbank.com

 

First Farmers & Merchants Bank is an Equal Opportunity Employer.