Are you searching for a great job with an amazing team?
Job Title: Customer Service Representative
Job Location: St. Paul, MN
How to Apply:
- Complete the employment application linked to the right and email it to JessicaMcGee@ffmbank.com or stop in at our St. Paul location today!
Job Summary
This position will provide customer support to bank customers by performing banking transactions, opening new accounts, and expanding customer relationships. Our Customer Service Representative provides prompt, courteous and efficient service to new and existing customers, have adequate banking knowledge to answer basic questions for customers, are able to direct customers to appropriate bank personnel when necessary, and actively provide referrals of potential customers to appropriate bank staff.
Essential Functions
- Maintains and balances cash drawer.
- Opens new personal accounts for checking, savings, businesses, etc.
- Identifies customer needs and recommends specific products and/or services.
- Expands customer relationships by making appropriate referrals.
- Processes payments, payoffs, advances and transfers. Assists customers by providing account information, documentation, customer service and technical support.
- Provides administrative support such as preparing correspondence, photocopying, completing worksheets, retrieval of reports, mail, etc.
- Develops and maintains knowledge of loan related compliance and documentation issues.
- Complies with the bank procedures and follows regulatory/operational/security guidelines.
- Provides support to other staff as needed and performs other duties as requested.
Competencies
- Ability to work independently
- Critical thinker with strong organizational skills, excellent oral and written communication skills, with the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees in the organization.
Qualifications
- High School diploma or GED
- Customer Service experience
- Experience with Microsoft Office programs
- Banking experience preferred; however, we are excited to train the right candidate.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and stand or sit for long periods of time.
Job Type
This is a Part-Time position at our St. Paul, MN location. Pull-time hours are approximately 12 – 40 hours/week.
First Farmers & Merchants Bank is an Equal Opportunity Employer.