Application Administrator (Sioux Falls, SD)

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Job Title: Application Administrator 

Job Location: Sioux Falls, SD

How to Apply: Complete the employment application linked to the right and email it to AnnabelleKlosterman@ffmbank.com.

Job Summary

Provides application administration services to affiliated 215 Holding Company banks serving communities in southern Minnesota, South Dakota, and Iowa.  This position will be responsible for installation, configuration, and support of corporate applications, processes, and workflows. This individual must be able to work closely with leadership and colleagues in the department, communicate effectively, and have the ability to analyze and troubleshoot. An Application Administrator plays a vital role in making sure our applications are operating efficiently and reliably. This position requires excellent communication skills, the ability to follow up and resolve outstanding items, and strong technical knowledge.

Essential Functions

  • Responsible for upgrading, maintaining, and support Fiserv banking software and applications
  • Install, configure, and implement new software and applications to support bank initiatives and growth
  • Coordinate and manage application-related incidents and services requests to ensure resolution in a timely manner
  • Collaborate with business and stakeholders to document and optimize business processes through automation and application features
  • Implement and oversee projects that require new software or application changes
  • Create, enhance, and follow processes to drive efficiency in completing work
  • Respond to user inquiries and system alerts, providing timely resolutions to application challenges
  • Collaborate with internal teams, software vendors, and third-party providers for troubleshooting, upgrades, and feature enhancements
  • Create and maintain documentation for application configurations, processes, and operational procedures
  • Responsible for select Disaster Recovery procedures and tests
  • Contributes to the FFM Shared Services Change Management team
  • Other duties as requested

Competencies

  • Excellent communication, time management, prioritizing and organizational skills
  • Ability to work independently
  • Critical thinker with strong organizational skills, excellent oral and written communication skills, with the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Proactive and takes initiative to own projects and remediate issues
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees in the organization
  • Strong knowledge and experience with Fiserv, Finastra, or other banking software
  • Strong personal standards of excellence, ethics and integrity

Qualifications 

  • Bachelor’s degree in IT related field or equivalent experience
  • Prior banking experience is preferred
  • Application Administration: minimum 5 years
  • The ability to prioritize, multi-task and effectively manage multiple tasks is essential
  • Proficiency in MS Office, Excel, Word programs

Work Environment

This job operates in a professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand or sit for long periods of time.

Job Type

This is a full-time position at our Sioux Falls, SD location. Full-time hours are approximately 34-40 hours/week.

Compensation

Minimum starting salary of $75,000. Final compensation may vary based on experience and qualifications. We offer a comprehensive benefits package including medical, dental, vision, life insurance, generous paid time off, a 401(k)-retirement plan with company matching.
 

First Farmers & Merchants Bank is an Equal Opportunity Employer.