Customer Service Representative--Full-Time--Red Wing, MN

Summary/Objective:

Teller/Customer Service Representative will process customer transactions and customer inquiries via telephone and face-to-face.

Essential Functions:

Assist customers with routine account-related requests such as: processing deposit related and loan transactions; opening consumer and business accounts, funds transfers, stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, and inquiries about transactions on deposit accounts, such as checking, savings and certificates.

  • Open new customer accounts
  • Verify customer information
  • Perform customer requested research
  • Cross-sell bank products and services based on customer needs in accordance with the bank’s program standards

Competencies:

  • Customer Focus
  • Excellent Communication Skills
  • Detail oriented
  • Figure Aptitude/Problem Solving
  • Teamwork Orientation
  • Organizational Skills
  • Experience with Microsoft Office Programs

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, 

phones, photocopiers, filing cabinets and fax machines. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the 

essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. 

The employee frequently is required to stand or sit for long periods of time. 

Position Type/Expected Hours of Work:

  • This is a full-time (38-40 hours) 
  • Monday through Friday 8 a.m.-5 p.m. and required Saturday rotation 8 a.m.-12 p.m.

Required Education and Experience:

  • High school diploma or GED
  • Customer service experience
  • Bank experience preferred, not required

Resumes can be sent to the attention of Lynette Smerud to First Farmers & Merchants Bank, 3141 N. Service Dr., Red Wing or emailed to lynettesmerud@ffmbank.com. No phone calls please. Download and complete the application found here.

First Farmers & Merchants Bank is an Equal Opportunity Employer.