Customer Service Representative--Full Time--Luverne, MN

THIS POSITION HAS BEEN FILLED AS OF 1/14/19.
Summary/Objective:
Customer Service Representative will process customer transactions and customer inquiries via telephone and face-to-face.
 
Essential Functions:
Assist customers with routine account-related requests such as opening consumer and business accounts, funds transfers, stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, ordering cards and inquiries about fraud on deposit accounts, and cross-selling bank products and services based on customer needs in accordance with the bank’s program standards.
 
Competencies:
  • Customer Focus
  • Excellent Communication Skills
  • Detail oriented
  • Figure Aptitude/Problem Solving
  • Teamwork Orientation
  • Organizational Skills
  • Experience with Microsoft Office Programs
Supervisory Responsibility:
This position has no supervisory responsibilities.
 
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, 
phones, photocopiers, filing cabinets and fax machines. 
 
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the 
essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods of time.
 
Position Type/Expected Hours of Work:
This is a full-time (38-40 hours) 
Monday through Friday and a Thursday night rotation.

Required Education and Experience:
  • High school diploma or GED
  • Customer service experience
  • 2 years bank experience preferred, not required

Resumes can be sent to the attention of LaDonna VanAartsen to First Farmers & Merchants Bank, 303 E. Main St., P.O. Box 989, Luverne, MN 56156 or emailed to ladonnavanaartsen@ffmbank.com. No phone calls please. Download and complete the application found here.
 
First Farmers & Merchants Bank is an Equal Opportunity Employer.