Job Description

As part of our banking team, you will provide the responsive, friendly service and can-do approach that helps FF&M make banking easier for our customers. You will have a hands-on role in helping us provide essential banking products and services that are aligned with our customers’ financial needs, schedules and lifestyles.

Responsibilities:

• Provide customers with the respectful, informed, and friendly assistance that builds their trust and loyalty.
• Complete customers’ transactions accurately, quickly, professionally, and with a smile.
• Help customers understand their accounts thoroughly and identify FF&M products and services that can meet their needs. Cultivate working relationships that will help you serve our customers better and meet your individual sales goals.
• Help us protect our customers and our business. That includes maintaining a balanced terminal, following procedures and security protocols, correcting errors promptly, protecting customer information, and ensuring compliance with internal and governmental policies and regulations. If a question or problem arises, you’ll work with our customers and other FF&M team members to investigate it and resolve it.

Qualifications:

• You’ve completed high school or your GED, or you are working toward it.
• Your previous experience proves that you want to serve customers well: at least six months of success in a customer-centric, results-driven environment. You’ve shown that you want to excel at cultivating customer satisfaction and loyalty.
• You communicate well with customers and team members. You listen well. You can start a conversation with customers, build business relationships, resolve problems, and ask questions in a friendly and professional manner that helps you identify and meet customer needs.
• You’ve got the basics down — you can handle banking calculations accurately and have basic computer skills. You can pass all the testing that is part of our Relationship Banking training program.
• If you have previous experience in customer contacts, sales, or cash handling, we are especially interested in hearing from you.

Physical Demands:

The physical demands of this job, require the employee to stand for long periods of time.

Position Type/Expected Hours of Work:

• This is a full-time position.
• Monday through Friday; Saturday rotation 8 a.m. - noon.

We are an Equal Opportunity Employer.