What is Mobile Banking - Mobile Banking is electronic banking designed to work with mobile devices such as cell phones and smartphones.
How is it different than Internet Banking - Internet Banking is designed to work with a PC or a MAC. Mobile Banking works well on a mobile device.
Is Internet Banking required to be a Mobile Banking user - Yes, though the products are very different, they are integrated. You will enroll for Mobile Banking through Internet Banking.
- Text Messaging - Is available for anyone with a cell phone capable of sending and receiving text messages. You can obtain balance and transaction information.
- Mobile Browser - Is available for anyone with an Internet accessible cell phone. Once enrolled you will receive a url link via a text to the mobile version of online banking.
- App - Is available for anyone with a smartphone. Once enrolled you will receive via a text a link to download the TouchBanking app as well as an activation code.
Is Mobile Banking secure - Yes. The Mobile Browser option requires a URL unique to each user as well as your Internet Banking password; the TouchBanking App requires a one-time activation code and your Internet Banking password. All options require enrollment through Internet Banking and are tied to your cell phone number.
Is there a fee for Mobile Banking - No, Mobile Banking is a free service but message and data rates from your cell phone provider may apply.
Does Mobile Banking allow me to do everything I can do with Internet Banking - Mobile Banking incorporates the most frequently used functions including balance inquiry, transaction history, express transfer, and Bill Pay. Certain functions including image retrieval, scheduled transfers or setting up new Bill Pay payees will need to be done through Internet Banking on a PC.
Will Mobile Banking work with most types of mobile devices - Most of the Mobile Banking options will work with any cell phone. Only a Smartphone will work with all three Mobile Banking options.
Will Mobile Banking work on tablets - Mobile Banking may work on tablets, however it is not supported.
What is the Location link in Mobile Banking - The Location link will show you the First Farmers & Merchants Bank nearest to your location. If you would like to find a surcharge free ATM, please download the "Money Pass ATM Locator" app to your Smartphone. If you are using a basic phone you may visit www.moneypass.com
How do I enroll – You will be prompted to enroll when you log in to Internet Banking. If you chose Decline or Ask Me Later you can enroll by going to the Preferences link and choose Enroll Now under the Mobile Banking Profile section. For more detailed enrollment directions click here.
How do I make a change to my Mobile Banking options – You will log into Internet Banking from a PC and go to the Preferences link and click on Manage Devices under the Mobile Banking Profile section. There are several options available for Mobile Banking including adding a phone; having the Mobile Browser link resent to you via text; register for additional Mobile Banking options.
Who do I contact for assistance – Our Help Desk staff would be happy to answer any of your questions. They are available from 7:00 am to 10:00 pm Monday through Friday; 7:00 am – 5:00 pm on Saturday at 866-733-3444.